Refund Policy
Effective Date: March 8, 2025
At big-sale.in, we are committed to ensuring that our customers receive a transparent and fair process for refunds. Please review our updated refund policy, which is in accordance with Indian consumer protection laws.
Important Notes Regarding Shipments
Non-Response to Delivery Attempts:
If a shipment arrives at your location and you do not respond to delivery attempts, the shipment will be returned to us. In such cases, we will issue a full refund for the product cost. Original shipping charges are non-refundable.
Missing Products:
If you receive your order and find that any products are missing, you must notify us within 3 days of receiving the package to be eligible for a resolution.
Undelivered Orders:
If your order is not delivered within 7 days from the date of purchase, please contact us immediately for assistance. Requests made after this period may not be accepted.
Incorrect Consignee Information:
If a shipment is returned to us due to incomplete or incorrect consignee (recipient) details, a full refund will be issued for the product cost.
Refusal of Delivery:
If you refuse to accept the delivery of your order, the cost of return shipping will be deducted from your refund. If the shipment cannot be returned to us, no refund will be issued, as the product may be disposed of.
Refund Eligibility
Dispute Resolution:
If you raise a dispute regarding your order within 7 days of the order processing date, we will issue a full refund for the product cost. Original shipping charges are non-refundable.
Cancellation Guidelines
Before Processing for Shipment:
If you decide to cancel your order before it has been processed for shipment, you will receive a full refund of the amount paid.
After Processing for Shipment:
If your order is canceled after it has been processed for shipment, a full refund will be issued for the product cost. Original shipping charges are non-refundable.
Domestic Orders Only:
All orders are processed and shipped within India. We do not engage in any international shipping or sales. Therefore, once your shipment is dispatched and is en route within India, the order cannot be canceled.
Delivery Delays
We strive to deliver your orders in a timely manner. However, please be aware that deliveries may sometimes take longer than expected due to unforeseen circumstances beyond our control, such as:
- Severe weather conditions
- Delays in transportation
- Other logistical challenges within India
If you believe your order is experiencing a significant delay, please contact us at info@big-sale.in for assistance and updates.