Refund Policy

💸 Refund Policy

Effective Date: March 8, 2025

At big-sale.in, we are committed to providing a fair, clear, and customer-friendly refund process in accordance with applicable Indian consumer protection laws.

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📦 Important Notes Regarding Shipments

1. Non-Response to Delivery Attempts
If you do not respond to delivery attempts, the shipment will be returned to us.
✅ A full refund will be issued for the product cost only.
❌ Original shipping charges are non-refundable.

2. Missing Products
If any item is missing from your order, please contact us within 3 days of receiving the package.
⏳ Claims made after this period may not be eligible for a resolution.

3. Undelivered Orders
If your order has not been delivered within 7 days of purchase:
📬 Contact us immediately for assistance.
Requests made after this window may not be accepted.

4. Incorrect Consignee Information
If your order is returned due to an incomplete or incorrect shipping address,
✅ You will receive a full refund for the product cost.
❌ Shipping charges will not be refunded.

5. Refusal of Delivery
If you refuse the delivery:
🔁 Return shipping charges will be deducted from your refund.
🗑 If the package cannot be returned, no refund will be issued, as the item may be destroyed or lost.

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✅ Refund Eligibility

Dispute Resolution
If a dispute is raised within 7 days of your order being processed,
✅ A full refund will be issued for the product cost only.
❌ Shipping charges are non-refundable.

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❌ Cancellation Guidelines

1. Before Shipment Processing
🛑 If canceled before the order is processed for shipment,
✅ A full refund will be provided, including any shipping charges.

2. After Shipment Processing
📦 If canceled after the order is processed,
✅ A full refund will be provided for the product cost.
❌ Shipping charges are not refundable.

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🇮🇳 Domestic Orders Only

All orders are shipped within India only.
Once dispatched and in transit, orders cannot be canceled.

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⏱ Delivery Delays

We strive for on-time delivery, but delays may occur due to:

• Unfavorable weather conditions
• Courier or logistics issues
• Transportation delays

If your order appears significantly delayed, contact us at:
📧 info@big-sale.in